Westlake Publishing Forums

General Category => General Forums => Topic started by: SandiaPaul on December 09, 2019, 02:54:46 AM

Title: Forum problems?
Post by: SandiaPaul on December 09, 2019, 02:54:46 AM
All,

I have been having problems getting to the forum the last couple weeks. It tries to connect then times out. Anyone  else experiencing this?
Title: Re: Forum problems?
Post by: Design-HSB on December 09, 2019, 03:47:58 AM
Yes, but only in the short term.
Title: Re: Forum problems?
Post by: Bill Gill on December 09, 2019, 05:49:45 AM
YES! I've been having problems for a couple weeks. Most of the time the attempt times out. Once in a while, with no pattern that is discernable to me, it connects just as expected, but that is only maybe once in every 8 or ten tries.
Title: Re: Forum problems?
Post by: Lawton Maner on December 09, 2019, 08:38:16 AM
Glad to know that it's not just me.  Been happening off and on for about 3 weeks.
Title: Re: Forum problems?
Post by: finescalerr on December 09, 2019, 11:01:52 AM
Our server changed its IP address about three weeks ago and I think that is the problem. So far I've never had a problem but Bill sent me a couple of notes so I finally asked about the issue. The server said everything is working well and sent some screenshots as evidence. I really don't know what to do beyond that but, if any of you still has a problem, post something and I will send them a list of everyone's complaints and ask them to rethink their answer. -- Russ
Title: Re: Forum problems?
Post by: 5thwheel on December 09, 2019, 02:31:13 PM
No problems here.
Title: Re: Forum problems?
Post by: TRAINS1941 on December 09, 2019, 06:02:24 PM
It's better now.  But at least twice a day i get timed out.

Must be Marc coming back to haunt us!!

Jerry
Title: Re: Forum problems?
Post by: Bill Gill on December 10, 2019, 07:31:47 AM
I still can't get to the forum most of the time. It times out, and there still seems to be no particular time of day/night when I can get to the forum, but whenever I do get to the forum, I can't get back to it again for quite awhile afterwards.
Title: Re: Forum problems?
Post by: Design-HSB on December 10, 2019, 08:14:46 AM
Bill, try another browser I use the one from Google with it actually always goes.
Title: Re: Forum problems?
Post by: finescalerr on December 10, 2019, 12:00:10 PM
I had not thought about a browser being the problem but Helmut might be right. A few years ago I had to change browsers to do online banking. Before I launch a broadside against our server, I hope somebody will test Helmut's hypothesis and report back. -- Russ
Title: Re: Forum problems?
Post by: Carlo on December 10, 2019, 01:12:44 PM
I have the same problem as Bill Gill. I have been using the Chrome browser
for a year now with no other problems. I get to the Forum about 20% of the tries.
Carlo
Title: Re: Forum problems?
Post by: TRAINS1941 on December 10, 2019, 02:53:25 PM
Okay I tried two other browsers and they worked.Then tried CHROME which I use and it worked perfectly.
So I don't know why half the time I can get on and then other times time out...
Next time I can't get on I'll try another browser right away and let you know what happens.
Jerry
Title: Re: Forum problems?
Post by: SandiaPaul on December 10, 2019, 06:01:21 PM
Been working fine for me now the last day+. I'm using Firefox.
Title: Re: Forum problems?
Post by: Chuck Doan on December 10, 2019, 08:50:31 PM
I haven't had any problems at all. Using Firefox, But I don't know if that makes a difference.
Title: Re: Forum problems?
Post by: finescalerr on December 11, 2019, 12:12:16 AM
You guys with problems might want to experiment with a different browser. If one gives consistently better results, that information would be very useful. I have both a PC and a Mac but I use the Mac (Safari) for the Internet. I've never had a problem connecting to the forum with Safari. On the other hand, a few years ago, I had to use Firefox for online banking. After a couple of months Safari worked consistently and I never again had a problem with it. -- Russ
Title: Re: Forum problems?
Post by: finescalerr on December 11, 2019, 06:40:29 PM
Jerry tried a couple of browsers and still had trouble so I asked for help again. This time I received the following reply:


"The DNS records were not properly synchronized. I have now synchronized the DNS records. Please have a check after some time as there might be a DNS propagation delay of 2 to 4 hours. Let us know if you need any further assistance.
------------------------------
Support Department, Hawk Host"


I hope that will do the trick.

Russ
Title: Re: Forum problems?
Post by: TRAINS1941 on December 11, 2019, 08:37:40 PM
Unc

Just logged on with CHROME no problem at all this time.
Hope it stays this way.

Jerry
Title: Re: Forum problems?
Post by: WP Rayner on December 12, 2019, 09:09:13 AM
That fixed it... evidently keeping DNS records in sync is a thing  ::)
Title: Re: Forum problems?
Post by: TRAINS1941 on December 12, 2019, 09:49:27 AM
Perfect again this am.

Jerry
Title: Re: Forum problems?
Post by: Bill Gill on December 14, 2019, 02:19:05 PM
Working ok here now too. Guess the dilithium crystals have sorted themselves out again.
Title: Re: Forum problems?
Post by: TRAINS1941 on December 15, 2019, 09:28:43 AM
No problems here.
Guess it got all sorted out!

Jerry